Have a question? If it isn’t answered here, head over and send us a message
+ Do you offer bulk discounts?
No, we do not.
We try and keep our prices as low as possible
+ Do you have the Brave Little Toaster on VHS? I can't see it on your website
If it isn't on the website, we don't sell it! Let us know if there are any products you think we should stock here
+ How much is shipping?
We offer flat rate shipping on all orders.
Standard postage is $7.00 and Express is $10.00
Shipping is FREE on orders over $100
You will receive a tracking number as soon as your order dispatches
+ What is your order cut-off time?
1 pm AEST sharp! If we receive an order after 1 pm and Australia Post is running late to collect form us, we'll do our best to pack it and still have it sent. Unfortunately with our volumes we cannot always make extra trips to the post office for late orders.
If something is very urgent (e.g: You need a roll of Portra for your wedding day), message us and we'll try to accommodate!
+ Can I pickup in store?
Of course! Just come in during business hours. Everything we have online is also in-store
+ What types of film do you process?
We develop C-41, E-6 and B&W film in all formats except 4X5
E6 development is outsourced and scanned in-house. We drop our batches of E6 off every Wednesday morning.
+ How are files delivered?
We deliver files via a dropbox link. Make sure you have the dropbox app so you can download your scans in high resolution. If you're viewing the dropbox link in a mobile browser you will sometimes just see the mobile preview!
+ Do you offer TIFF?
We do, but truth be told, TIFF is usually overkill.
It is true that JPEGS are compressed, but the compression on our files is as low as physically possible.
In extremely rare scenarios, TIFF may be worthwhile.
There is a surcharge on tiff due to the extra time it takes to scan, upload and store.
Each TIFF file for 120 film is approximately 150MB.
+ Can you scan film I've already developed? I like to develop my own B&W
Yes we can! We will do our best to give a blemish free scan, but due to the nature of receiving film from an uncontrolled environment, we cannot make any guarantees.
+ What equipment and chemistry do you use to process film?
We use a Noritsu QSF-V30 film process and a Jobo ATL-3
For our C41 process we use genuine Kodak Flexicolor chemistry
For our black and white process we use Kodak XTOL at a 1:1 dilution
+ Do you run control strips?
Yes. We run Kodak control strips to constantly monitor the chemical and mechanical conditions of our equipment and to ensure our processes are within control.
+ Will you sleeve my negatives for me?
We will sleeve your 35mm and 120 film by default using Fujicolor archival sleeves. 35mm is cut into 6 frame lengths. We also have an uncut option on our order form
+ How long will you keep my negatives?
We can hold onto your negatives until you have enough amassed to make postage worthwhile.
We currently don't have a limit for how long we will store negatives (we've got plenty of room at the moment!)
If this changes in the future we will notify you to organise postage or pickup.
+ What is your turnaround time?
Our turnaround time varies based on our current workload. You will receive a text alert with our current turnaround time as soon as we have your film. We also offer a rush service.
+ Do you offer push/pull/cross processing
We do. If you'd like your film cross processed or pushed, please select the option on our order form.
+ What do you use to scan film? Can I choose?
Unlike most other labs, we offer a choice between Fujifilm and Noritsu scanners. You can learn about the differences between Noritsu and Fuji scans here
+ What is the difference between Standard and High resolution scans?
We offer two tiers for resolution
Standard is approximately 8" at 300 DPI High Res is approimately 12-16" at 300 DPI
Standard is perfect for small-medium sized prints or web use
Our high resolution is better for large prints or if you just want the maximum our scanners are capable of
+ Do you scan XPAN frames
We sure do! Our Noritsu scanners are capable of huge resolution on Xpan frames. We can scan up to 12297px on the long edge!
+ My film came back blank :(
Not a question, but you're in luck! We only charge for developing if your film comes back blank. We'll also send you some notes if we're pretty sure on how it happened so you can avoid it for the next time.